Our Story
A family-owned business built on honest work, technical expertise, and a commitment to serving our Northern Kentucky community.
From Small Jobs to Community Trust
Doll Plumbing started with a simple belief: homeowners deserve plumbers who show up on time, explain the problem clearly, and charge fair prices. What began as a one-truck operation has grown into a full-service drain and sewer company serving thousands of families across Northern Kentucky.
We built our reputation one job at a time — fixing the small problems that others wanted to upsell, and handling the major emergencies when they arose. Today, we're proud to be the first call many residents make when their drains stop flowing or their pipes spring a leak.
Our mission remains unchanged: provide reliable, honest plumbing services that keep your home flowing smoothly. We treat every customer like a neighbor because, in this community, many of you actually are.
Principles That Guide Us
These aren't just words on a wall — they're the standards we hold ourselves to on every single service call.
Honesty First
We diagnose problems accurately and explain options clearly. If a simple fix works, we'll tell you. If you need a bigger repair, we'll show you exactly why and provide competitive pricing.
Technical Excellence
Plumbing technology has evolved, and so have we. From hydro jetting to video inspection, we invest in the equipment and training needed to solve problems efficiently the first time.
Respect Your Home
We wear boot covers, clean up our work area, and treat your property with care. Our goal is to solve your plumbing problem without creating a mess for you to clean up afterward.
The People Behind the Work
Our licensed plumbers bring decades of combined experience to every job — and a commitment to doing the job right.
James Doll
Founded Doll Plumbing after 15 years in the trade. Licensed in Kentucky and Ohio, James handles complex repairs and oversees every job quality.
Michael Chen
Specializes in camera inspections and drain diagnostics. His ability to pinpoint problems saves customers time and money on every service call.
Robert Martinez
Our go-to for emergency calls. Robert is available around the clock and has handled everything from burst pipes to major sewer backups.
Sarah Williams
Schedules appointments, manages inventory, and ensures parts are ready before technicians arrive. Keeps our operations running smoothly.
By the Numbers
Qualified to Serve You
Our team maintains current licensing and certifications required by Kentucky state and local authorities. We stay updated on code requirements and best practices through ongoing training.
- Kentucky Master Plumber License
- Fully Insured (Liability & Workers' Comp)
- EPA 608 Certification
- Ongoing Safety Training
- Background-Checked Technicians
Need a Plumber You Can Trust?
Whether it's a routine drain cleaning or an emergency repair, our team is ready to help. Give us a call and experience the Doll Plumbing difference.